FAQ
Orders and shipping
How long does order processing take?
Orders are processed within 2–4 business days.
How long does standard U.S. delivery take?
Estimated standard U.S. delivery is approximately 3–7 business days after shipment. Carrier delays or circumstances outside our control can affect delivery timing.
How will I receive tracking?
Tracking information is emailed once the order ships. The carrier may need time to display the first scan.
What should I do if my package appears delayed or missing?
Review the carrier’s latest tracking details and confirm the shipping address used for the order. If the package still cannot be located, use the Contact Us page and include the order number and tracking information. A carrier investigation may be required.
Can I change or cancel my order?
You may request a change or cancellation before fulfillment. We cannot guarantee changes once processing or shipping has begun.
Returns and refunds
What is the return request period?
Return requests must be submitted within 14 days of the delivery date.
What condition must an item be in?
The product must be unused, unworn and in its original condition, with original packaging and accessories when applicable.
Can I return a travel pillow or blanket?
Unused items may be considered under the standard return requirements. Used travel pillows and used blankets cannot be returned for hygiene reasons.
Who pays return shipping?
Customers are responsible for return shipping for regular returns. AMTH & Co covers the appropriate costs if an incorrect, damaged or defective product was received.
What if my item is damaged, defective or incorrect?
Report it within 7 days of delivery through the Contact Us page. Include the order number and clear photos of the product and, when relevant, its packaging.
When will my refund appear?
Approved refunds are issued to the original payment method after the returned item is received and inspected. Banks and payment providers may take approximately 5–10 business days to post the refund after it is issued.
Read the full Return & Refund Policy.
Products and care
Which products are in The Launch Edit?
The Launch Edit includes The Haven Blanket, the Light Blue Neck Pillow, Luggage Tags and The Arrival Organizer. Current options and availability appear on each product page.
Will more products be available?
Yes. Additional products are planned after launch and will be introduced as they become ready.
How should I care for my product?
Follow the care instructions shown on the product page or attached product label. If care information is not available, contact us before cleaning or treating the item rather than guessing.
Contact
How can I reach AMTH & Co?
Use the Contact Us page or email amthcotravel@gmail.com. Include the order number for order-related questions.